We value customer satisfaction and stand by the quality of our products. However, due to the nature of skincare products, we maintain a clear refund and replacement policy.

When Refunds/Exchanges Are Applicable

• If the product you received is damaged or defective.

• If you have received the wrong item.

• If your order is missing any products.

Conditions for Refund/Exchange

• Products must be unused, unopened, and in their original packaging.

• Customers must notify us within a reasonable time after delivery.

• Refund approval is subject to inspection and verification of the issue.

Please note that used or opened skincare products are non-returnable for hygiene reasons.

For assistance, kindly email shivanparvathiskincare@gmail.com . with your order details.